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Request Voluntary Gambling Suspension Form

The information you provide below supports this application as well as any future applications for revocation of your voluntary gaming suspension.

IMPORTANT INFORMATION BEFORE YOU START

  • By completing this request for voluntary gaming suspension, you are voluntarily requesting to be prevented from gaming at:

    • The Star Sydney Casino of 80 Pyrmont Street, Pyrmont NSW 2009; and

    • The Star Gold Coast Casino of 1 Casino Drive, Broadbeach QLD 4218; and  

    • The Star Brisbane Casino of 33 William Street, Brisbane City, QLD 4000. 

  • Please note that by proceeding with this suspension, you will be prohibited from entering or remaining in The Star Gold Coast Casino and The Star Brisbane Casino.  

  • Please ensure you have read and understood the Information on Voluntary Gaming Suspension.

  • For any assistance or further information, please contact The Star Sydney Guest Support Managers at 0418 881 420 or email guestsupport.syd@star.com.au

  • If you do not wish to receive marketing materials from The Star during your Voluntary Gaming Suspension, you can opt out at any time. Account Holders of The Star Program can update their marketing communication preferences by logging in to The Star App, via The Star Club website www.thestarclub.com.au, at a Kiosk, or by visiting the Guest Service Desk. You may also opt out of receiving direct marketing communications by clicking the unsubscribe link in the footer of the email communication you have received at any time.

* Indicates Required Field

Checklist and Consent

I voluntarily request this gaming suspension. In making this application, I acknowledge and agree to the following.

View Privacy Collection Statement for Voluntary Gaming Suspension

This includes information on our use of Facial Recognition Technology.


 

 

Part 1 of 3 – Personal Information

Clear Space

Part 2 of 3 – About Your Voluntary Gaming Suspension

Your voluntary gaming suspension will commence when The Star Casinos receive your request.

Clear Space

Part 3 of 3 – Your Voluntary Gaming Suspension Application

To prove that you are the person in the photo ID, applicants must also provide a self-verification photo of themselves holding their photo ID. Ensure the photo ID you are holding is clear and readable, view examples linked below.
View Sample
 
One file only.
200 MB limit.
Allowed types: jpg png pdf.
Acceptable forms of ID
 
Maximum 2 files.
200 MB limit.
Allowed types: jpg png pdf.
I understand and agree this application is made voluntarily
The information contained in this application is correct.

Confirmation - Voluntary Gaming Suspension

Reference Number: [current-page:query:ref_id]

Thank you for applying for a voluntary gaming suspension. Your application will be processed as soon as possible.
 

Please note: On receipt of your application, it may take up to 4 hours for the suspension to take effect.

If you need assistance or have any questions, feel free to contact our Guest Support Managers at 0418 881 420 or email guestsupport.syd@star.com.au 

 

Gambling Help Online 1800 858 858

www.gamblinghelponline.org.au

Free online support for anyone affected by gambling. Available 24/7 across Australia. 

GL - Test Form Submission Success Page

Reference Number: [current-page:query:ref_id]

Your test form has successfully been submitted. If the system is working correctly, the email address you provided in the test form will receive an email confirmation advising that the process is functioning as expected.

If you do not receive a confirmation email within 10 minutes of the form submission, please contact webmaster@star.com.au and request further investigation.

GL - Webform Submission Process Testing

Use the form below to test that the form submission service and connection between the Website and The Star Entertainment Group SharePoint is functioning normally. Please ensure you use your correct email address so that a successful confirmation email can be received.

One file only.
200 MB limit.
Allowed types: png jpg pdf.

GL - Confirmation - Request for Self-Exclusion

Reference Number: [current-page:query:ref_id]

Thank you for applying for a self-exclusion. Please note that a self-exclusion request can take up to 24 hours to come into effect.

If you need assistance or have any questions, feel free to contact us on the following numbers, the team is available 24/7.


Gambling Help Online 1800 858 858

www.gamblinghelponline.org.au

Free online support for anyone affected by gambling. Available 24/7 across Australia. 

Request Self-Exclusion Online

* Indicates Required Field

Checklist and Consent

I wish to make this self-exclusion application. In making this application, I acknowledge and agree to the following.

View Self Exclusion Online Privacy Collection Statement

This includes information on our use of Facial Recognition Technology.

 

 

Part 1 of 5 – Self-Exclusion Request

What type of Self-Exclusion are you choosing?

 

 

Part 2 of 5 – Personal Information

 

 

Part 3 of 5 – Your Play Profile

 

 

Part 4 of 5 – About Your Self-Exclusion

You will be issued with a self-exclusion order which prohibits you from entering and remaining in the casino at The Star Gold Coast and The Star Brisbane pursuant to section 91N of the Casino Control Act 1982 (QLD) and a voluntary exclusion order which prohibits you from entering and remaining in the casino at The Star Sydney pursuant to section 79 of the Casino Control Act 1992 (NSW).

 

 

Part 5 of 5 – Your Self-Exclusion Application

In accordance with the Privacy Collection Statement, I agree to provide the following evidence of my identity in connection with my request for self-exclusion.

To prove that you are the person in the photo ID, applicants must also provide a self-verification photo of themselves holding their photo ID. Ensure the photo ID you are holding is clear and readable, view examples linked below.
View Sample
 
One file only.
200 MB limit.
Allowed types: jpg png pdf.
Acceptable forms of ID
 
Maximum 2 files.
200 MB limit.
Allowed types: jpg png pdf.
Photo Guidelines
 
One file only.
200 MB limit.
Allowed types: jpg png pdf.
I agree to sign, have it witnessed and return the completed documents to The Star Casinos.
Download request for self-exclusion The Star Casinos/Crown Casinos

You are required to download the above form. Complete, sign, have it witnessed and then upload it here.
 
One file only.
200 MB limit.
Allowed types: pdf.
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