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A message for our Guests

The health and wellbeing of our guests and team members is of utmost priority to us, so it’s important that we put clear measures in place to help stop the spread of COVID-19.


We take pride in maintaining the highest standards of cleanliness, and in response to the current climate, we have taken additional measures to protect our guests and our team.


These measures include:

  • Monitoring adherence to social distancing regulations.
  • Increased cleaning and disinfecting of all public areas and high-frequency touchpoints.
  • Housekeeping teams have been issued with hospital-grade antibacterial products and implemented additional cleaning procedures to ensure all rooms are cleaned to the highest standards, paying particular attention to high touch items such as remote controls, light switches etc.
  • Our staff may choose to wear protective face masks while conducting their duties as a precaution.
  • Hand sanitizer has been placed in all in public areas.


In order to protect our guests and team members, we ask that if you are feeling unwell, please stay home. Given the current circumstances, if you need to adjust any upcoming reservations made directly with The Star Sydney, we advise you to get in touch with our Reservations team for assistance.  All travellers must comply with the current Government COVID-19 rules and regulations.


It’s during times like these the premium service we pride ourselves on is more important than ever. We hope that these measures give you comfort in choosing to stay at The Star Sydney, now and in the future.

We're Taking Grand To A Whole New Level

Astral Tower & Residences has taken on a brand-new identity and is ready to welcome you to a world of luxury as the newly-named The Star Grand Hotel and Residences. 


More than a name, The Star Grand Hotel and Residences is Australia’s premier place to stay and play, featuring a stunning new art deco look, a world-first digital installation that is part light, part water, and part art gallery in our Grand Foyer and a colossal light sculpture at our brand-new The Star Grand reception. 


Swing by G&Tea when you have the change – its a tea house by day, gin bar by night - the perfect tonic day or night;


Or if retail therapy is what you're after, take a stroll down our retail arcade to some of the world’s best brands including Gucci, Versace and some of the best stylists at Star Hair and beauty.


Enjoy all of this along with The Star’s unsurpassed dining, nightlife and entertainment and world-class retail on your doorstep.

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