Entry & Dress Standard

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Terms of Entry

Terms of Entry

Entry to and exclusion of entry from the Casino

The operator has the right to prohibit a person from entering or remaining in the Casino, in accordance with the Casino Control Act 1982.

 

Preservation of other rights to prevent entry to premises or remove persons from premises

The operator has the right to prohibit a person from entering or remaining in the Casino who does not meet the standards set by the operator.

 

Minors and excluded patrons prohibited

It is an offence for a person under the age of 18 years or an excluded patron to be in any part of the premises defined as Casino Licenced Area during operating hours.

 

Security and Surveillance

You may be filmed, photographed or subject to audio recording while in the Casino. Video footage, photographic images or audio recordings of individuals may be disclosed to enforcement bodies, Casino authorities or other casinos. By entering the Casino you consent to such surveillance and disclosure of video footage, photographic images and recordings.

Entry ID Requirements

Patrons must be 18 years and over to enter the Casino and purchase Alcohol on property. Please see acceptable forms of ID required.

 

Liquor Act 1992 - SECT 6

 

Acceptable evidence of age

 

1) For this Act, acceptable evidence of the age of a person is a document, issued to the person, that -

(a) is 1 of the following—

  • (i) an adult proof of age card;
  • (ii) a recognised proof of age card;
  • (iii) an Australian driver licence;
  • (iv) a foreign driver licence;
  • (v) an Australian or foreign passport; and

(b) is current; and

(c) bears a photo of the person; and

(d) indicates, by reference to the person's date of birth or otherwise, the person has attained a particular age.

 

2) In this section—

adult proof of age card see the Adult Proof of Age Card Act 2008, section 5.

Australian driver licence see the Transport Operations (Road Use Management) Act 1995, schedule 4.

authorised entity means—

(a) an entity of the Commonwealth or another State performing functions similar to the functions of the chief executive under the Adult Proof of Age Card Act 2008; or

(b) an entity—

  • (i) approved by an entity mentioned in paragraph (a) to issue documents used as evidence of the age of persons; and
  • (ii) approved, in writing, by the commissioner.
  • foreign driver licence see theTransport Operations (Road Use Management) Act 1995, schedule 4.

 

Recognised proof of age card means a document issued to a person, by an authorised entity, for the purpose of evidencing the age of the person.

Hotels & Restaurants

Hotels & Restaurants

For the comfort of all patrons, a minimum dress standard of smart casual attire and footwear is required at all times, irrespective of fashion trends. Patrons and guests are permitted entry to the hotel and restaurants where their overall appearance is deemed suitable for entry, and does not:

 

  1. Bear offensive slogans or pictures
  2. Present a security risk
  3. Appear ripped, dirty, soiled or untidy
  4. Present a health and safety hazard

 

Management reserves the right to refuse entry to any person at its discretion.

on.

FAQs

Responsible Service of Alcohol

A copy of the Risk Assessed Management Plan, covering the Responsible Service of Alcohol, will be made available on request from Safety & Security or Food & Beverage Management.

Gaming Floor

Gaming Floor

To ensure an enjoyable and comfortable experience for everyone, please follow our neat and tidy dress standard at all times at our main casino floor. The Star reserves the right to refuse entry to any patron considered improperly dressed. The following is not acceptable at The Star's main gaming floor at any time:

 

  1. Headwear regardless of style or size
  2. Camouflage clothing
  3. Any form of work boot
  4. Any form of footwear where a steel cap is fitted
  5. Wearing rubber thongs after 6pm
  6. Security uniforms
  7. Sleeveless tops are permitted entry when the overall appearance is deemed suitable for entry to the Casino.
  8. Any form of disguise, including face paint
  9. Swimwear
  10. Cameras
  11. Backpack, knapsack or luggage
  12. Shopping bags, parcels, cartons or containers where: the item is larger than A3 in size; is unable to be inspected prior to entry; or where items are carried in numbers deemed to be excessive so as to inconvenience other patrons and guests

 

Lockers can be hired to store large items before entering the Casino.

Lockers are located at the Queen Street entrance and the Elizabeth Street entrance.

Management reserves the right to refuse entry to any person at its discretion.

Exemptions to prohibitions from entry to the Casino

The following exemptions to the list of prohibited items may apply:

 

1) Headwear. Patrons attending the Casino prior to, or after approved Race Day events as well as those patrons suffering a bona fide medical condition (whether or not caused by an injury) or wearing religious headwear are exempt from this provision.

2) Work boots or steel cap footwear. Contractors performing approved work on the premises and in possession of valid Casino identification, are permitted to wear work boots or footwear fitted with a steel cap.

3) Security uniforms. Casino Safety & Security Officers wearing the official security uniform, visiting Safety & Security Officers from other The Star Entertainment Group Casinos whilst on official duty and Security Officers performing contract duties on-site are exempt from this provision.

4) Promotional events. Exemptions may be issued by the operator for any promotional event approved by the Casino where a theme is part of that event.

5) Rubber thongs are permitted during daylight hours prior to 6pm.

FAQs

Bag Inspection

All bags that are not prohibited from entry to the Casino, including ladies/ handbags/clutch bags (over A4 in size), men’s shoulder bags/satchels (over A4 in size), briefcases, shopping bags, parcels, cartons or containers, are to be made available for inspection prior to entry to the Casino.

Loss of, damage to, theft of property

Patrons and guests bring any permitted item into the Casino premises at their own risk.  The Star Entertainment Group Limited and any of its related body corporates do not accept any liability whatsoever under any circumstances for loss of, damage to or theft of property belonging to patrons and guests while on the premises.  

Game Rules

At the request of a Casino patron, a copy of the Casino Gaming Rule 2010 for the various games played in the Casino will be made available for review at the Customer Service Desk or in the 24 hour gaming pit.

Gaming Guides are available on request at the Customer Service Desk.

Responsible Service of Alcohol

A copy of the Risk Assessed Management Plan, covering the Responsible Service of Alcohol, will be made available on request from Safety & Security or Food & Beverage Management.

Gaming Machines

For the benefit and comfort of all patrons playing the gaming machines the following applies:

  1.  Management reserves the right to restrict patrons from playing more than one gaming machine during peak periods of operation.
  2. Tapping or hitting machines other than through normal play or otherwise interfering with them is not permitted.
  3. Table game chairs are not permitted at gaming machines.
Gaming Tables

The following applies to all patrons playing gaming tables;

  1. Sunglasses are not permitted to be worn by a patron whilst sitting at a gaming table with the exemption of Texas Hold’em Poker.
  2. Headwear is not permitted to be worn whilst sitting at a gaming table with the exception of:
  • A player playing Texas Hold’em Poker;
  • A player who has been issued a temporary medical exemption by Safety & Security; or
  • A player who is wearing religious headwear.
Government Inspectors

A representative of the Queensland Gaming Regulator will be in attendance at the premises at certain times. A Casino patron wishing to contact the Regulator should seek direction from the Gaming Operations Manager.

Patron complaints not resolved by casino management may be lodged with the Regulator on a complaint form obtained from the Gaming Operations Manager.

Alternatively contact may be made with a member of the Queensland Gaming Regulator via 13QGOV (13 74 68) or online at www.justice.qld.gov.au

Cheating and unlawful behaviour

Cheating or the unlawful use of equipment is contrary to the Casino Control Act 1982 and will result in prosecution.

Tipping

Casino licensed team members are not permitted to accept or solicit any tip, gratuity, consideration or other benefit from any player or patron at the Casino.

Cameras, telephones and other electronic devices

The use of cameras in any form (standard, video, digital or on mobile phones) within the Casino is prohibited.

  1. The use of mobile phones and other electronic devices is not permitted at gaming tables.
Designated Outdoor Smoking Areas

Smoking is not permitted in any enclosed area within the premises including the car park. Designated Outdoor Smoking Areas (DOSA) are available throughout the premises. Please refer to the Smoking Management Plan which is available from Gaming Operations Manager.

Undesirable Activity

Any identified undesirable behaviour may result in the behaviour being referred to authorities and/or an exclusion from the Casino being issued. Undesirable behaviour includes but is not limited to:

1) Aggressive/abusive behaviour to staff or guests.

2) Vandalism.

3) Any illegal activity.

VIP Gaming Floor

VIP Gaming Floor

Our VIP Gaming rooms provide a premium and exclusive experience for our invited guests.  To maintain this, we ask that guests adhere to a minimum dress standard of smart casual attire and footwear, irrespective of fashion trends. 

 

To ensure all guests in our premium gaming rooms, including Sovereign, Oasis and Vantage, are comfortable, patrons are required to dress appropriately and adhere to a standard level of hygiene that The Star deems acceptable.

 

The dress standard for The Star is neat and tidy attire at all times. Appropriate attire and standard of hygiene will ultimately be determined by The Star.

 

The following attire is not acceptable at The Star at any time and will result in access being declined on this occasion:

 

  1. Clothing which appears dirty, soiled or untidy including work uniforms.
  2. Clothing bearing offensive slogans or pictures, face paint or disguises
  3. Dirty, worn or damaged footwear, Ugg boots, Crocs, rubber beach thongs, steel cap boots and any other form of work boots.
  4. Active sportswear including gym-wear, training shirts, beachwear and swim suits.
  5. Singlets and tank tops
  6. Headwear (except for special VIP Events and wearing of religious headwear)
  7. Shorts that are deemed not of a premium standard such as beach shorts or gym shorts.
  8. Any other clothing deemed not to be appropriate including revealing or deemed too short for a VIP Gaming Room.

 

Management reserves the right to refuse entry to a person at any time at its sole discretion.

FAQs

Bag Inspection

All bags that are not prohibited from entry to the Casino, including ladies/ handbags/clutch bags (over A4 in size), men’s shoulder bags/satchels (over A4 in size), briefcases, shopping bags, parcels, cartons or containers, are to be made available for inspection prior to entry to the Casino.

 

Loss of, damage to, theft of property

Patrons and guests bring any permitted item into the Casino premises at their own risk.  The Star Entertainment Group Limited and any of its related body corporates do not accept any liability whatsoever under any circumstances for loss of, damage to or theft of property belonging to patrons and guests while on the premises.  

 

Game Rules

At the request of a Casino patron, a copy of the Casino Gaming Rule 2010 for the various games played in the Casino will be made available for review at the Customer Service Desk or in the 24 hour gaming pit.

Gaming Guides are available on request at the Customer Service Desk.

 

Responsible Service of Alcohol

A copy of the Risk Assessed Management Plan, covering the Responsible Service of Alcohol, will be made available on request from Safety & Security or Food & Beverage Management.

 

Gaming Machines

For the benefit and comfort of all patrons playing the gaming machines the following applies:

  1.  Management reserves the right to restrict patrons from playing more than one gaming machine during peak periods of operation.
  2. Tapping or hitting machines other than through normal play or otherwise interfering with them is not permitted.
  3. Table game chairs are not permitted at gaming machines.

 

Gaming Tables

The following applies to all patrons playing gaming tables;

  1. Sunglasses are not permitted to be worn by a patron whilst sitting at a gaming table with the exemption of Texas Hold’em Poker.
  2. Headwear is not permitted to be worn whilst sitting at a gaming table with the exception of:
  • A player playing Texas Hold’em Poker;
  • A player who has been issued a temporary medical exemption by Safety & Security; or
  • A player who is wearing religious headwear.

 

Government Inspectors

A representative of the Queensland Gaming Regulator will be in attendance at the premises at certain times. A Casino patron wishing to contact the Regulator should seek direction from the Gaming Operations Manager.

 

Patron complaints not resolved by casino management may be lodged with the Regulator on a complaint form obtained from the Gaming Operations Manager.

 

Alternatively contact may be made with a member of the Queensland Gaming Regulator via 13QGOV (13 74 68) or online at www.justice.qld.gov.au

 

Cheating and unlawful behaviour

Cheating or the unlawful use of equipment is contrary to the Casino Control Act 1982 and will result in prosecution.

 

Tipping

Casino licensed team members are not permitted to accept or solicit any tip, gratuity, consideration or other benefit from any player or patron at the Casino.

 

Cameras, telephones and other electronic devices

The use of cameras in any form (standard, video, digital or on mobile phones) within the Casino is prohibited.

  1. The use of mobile phones and other electronic devices is not permitted at gaming tables.

 

Designated Outdoor Smoking Areas

Smoking is not permitted in any enclosed area within the premises including the car park. Designated Outdoor Smoking Areas (DOSA) are available throughout the premises. Please refer to the Smoking Management Plan which is available from Gaming Operations Manager.

 

Undesirable Activity

Any identified undesirable behaviour may result in the behaviour being referred to authorities and/or an exclusion from the Casino being issued. Undesirable behaviour includes but is not limited to:

1) Aggressive/abusive behaviour to staff or guests.

2) Vandalism.

3) Any illegal activity.