Announcement

Skip to main content
LATEST UPDATE

12 FEBRUARY 2021: EASING ON RESTRICTIONS

Effective from 12 February 2021, The Star Sydney will follow NSW Government’s direction to further ease restrictions that apply to hospitality venues. This includes venue capacity reverting to 1 person per 2 square metres, five guests allowed at each table game, and the mandatory wearing of masks no longer required in gaming areas. Entry will be at management discretion and based on capacity limits.

 

The Star will continue to follow its COVID-19 Safety Plan and directions from health authorities.

29 JANUARY 2021: CASINO OPEN TO ALL GUESTS

Effective from 29th January 2021, access to The Star Sydney’s main casino floor is open to all guests. The Star Sydney will enforce mask-wearing at all guest entry points to The Star Sydney casino. The Star will continue to follow its COVID-19 Safety Plan and directions from the NSW Government and health authorities. This includes a venue capacity of 1 guest per 4 square metres, reduced contact and mingling between groups, social distancing and seated alcohol consumption. Visitors to any venue or area are required to register via the Service NSW QR code or Service NSW app. Entry will be at management discretion and based on capacity limits

2 JANUARY 2021: NEW ENTRY REQUIREMENTS FOR THE STAR SYDNEY

NSW Health has today made further announcements regarding necessary actions to be taken by guests visiting hospitality venues. To ensure compliance with the latest regulations, The Star has revised its entry procedures and advises guests that from 3rd January, The Star Sydney will enforce mask-wearing at all guest entry points to The Star Sydney complex. Any guest who arrives without a mask will be provided with a complimentary mask to use whilst at our venue. Should a guest refuse to wear a mask they will be refused entry to the casino.

 

Furthermore, guests are reminded that NSW Health requires any visitor to a hospitality venue to register their attendance via the Service NSW app:
 

     -   All Star Club members must scan the Service NSW QR code and if entering a private gaming area your membership card.

     -   Non-members must scan the Service NSW QR prior to entering any restaurant or gaming area.

 

To help ensure an easy, COVID Safe check-in at our venues The Star recommends visitors download the Service NSW app from either the Apple App store or Google Play store. Click Here to download the Service NSW app.

1 JANUARY 2021: NEW REGISTRATION PROCESS AT VENUE ENTRIES

NSW Health requires that any visitor to a hospitality venue now register their attendance via the Service NSW app. As such The Star has revised our entry procedures:

 

    -   All Star Club members must scan the Service NSW QR code and if entering a private gaming area your membership card.

    -   Non-members must scan the Service NSW QR code prior to entering any restaurant or gaming area.

 

To help ensure an easy, COVID Safe check-in at our venues The Star recommends visitors download the Service NSW app from either the Apple App store or Google Play store
FAQ

The Star Club Member FAQs

Important update about The Star Club Membership

During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.

 

Your Casino Dollars Rewards

We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.

 

Your Membership information

You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.

 

The Star Club has evolved, where can I find more information?

Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.

 

I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.

Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.

Venue Operating Hours

Venue Operating Hours

Restaurants & Cafe

VENUE

TRADING HOURS

BLACK Bar & Grill

Lunch: Thursday and Friday
Dinner: Wednesday to Sunday

Sokyo Open daily for Breakfast, Lunch & Dinner
Fat Noodle Open 
Antidote Open
The Century Open for Dinner
Flying Fish Open for Dinner between Friday to Tuesday
Food Quarter Open
24/7 Sports Bar Open
G&Tea Open
Flying Fish & Chips Open Wednesday to Sunday
Pulse Milk Bar Open
CHUUKA Open
Momofuku Open Wednesday to Saturday

Harvest Buffet

Closed until further notice

 

Capacity restrictions apply.

Casino, Gaming and Lyric Theatre

VENUE

TRADING HOURS

Casino

Star Favourites & Table Central Zones
Open Daily 24/7

Dragon Zone is still closed until further notice

Sydney Lyric Theatre Tickets on sale for Pippin & Hamilton
Level 17

 

Sovereign Open to Members of The Star Club & their guest
Open Daily 24/7
Oasis

Open to Members of The Star Club & their guest
Open Daily 24/7

Oasis Level 2 Friday - Sunday
2:00pm - 4:00am
Vantage Open to Members

 

Capacity restrictions apply.

Bars

VENUE

TRADING HOURS

24/7 Sports Bar 

Open Daily 10:00am - 6:00am

Rock Lily Open Friday and Saturday 7:00pm - 12:00am
Cherry Closed until further notice
Jade Rabbit Open Thursday to Sunday 5:00pm - 12:00am
Bar Tikram Friday and Saturday 12:00pm - 10:00pm
Marquee Closed until further notice

 

Capacity restrictions apply.

Announcement

20 December 2020: WHAT WE ARE DOING TO REMAIN COVID SAFE

Inline with NSW Government restrictions, access will be limited to 300 guests per zone with one person per 4sqm. From 12am on 21st December 2021, we will have 7 zones across the property, with 3 on the Main Casino Floor. To give us time to set up to ensure we comply with the social distancing requirements, we will briefly close the Main Gaming Floor from 6am on 21st December. Entry will be at the discretion of management and based on capacity.

The Star is re introducing a comprehensive suite of measures directed to promote the safety and wellbeing of our guests:

 

Hygiene & Cleanliness:

     -   Capacity is capped at 300 people per zone with one person per 4sqm.

     -   Frequent cleaning throughout the day of high contact touchpoints and areas.

     -   Physical distancing.

     -   Roaming social distancing attendants working to maintain 1.5m spacing.

     -   A reduced number of gaming machines are operating and restrictions implemented on how many players can sit

         at our table games.      

     -   Access to areas in our venue will be restricted if necessary during peak times to maintain social distancing requirements.

 

Record keeping in line with government requirements to ensure contact tracing if required:

     -  All members must swipe their membership card prior to entry.

     -   Non-members are required to provide contact details prior to entering our restaurants or gaming areas.

     -   Hotel guest details are kept at the point of booking.

7 August 2020: Casino Access

WHAT WE ARE DOING TO REMAIN COVID SAFE

The Star has a comprehensive suite of measures directed to promote the safety and wellbeing of our guests:

 

Hygiene & Cleanliness:

  • Comprehensive cleaning with our doors closed daily between 6:00am and 10:00am (Main Gaming Floor)
  • Frequent cleaning throughout the day of high contact touchpoints and areas.
  • Physical distancing:
  • Roaming social distancing attendants working to maintain 1.5m spacing.
  • A reduced number of gaming machines are operating and restrictions implemented on how many players can sit at our table games.
  • Access to areas in our venue will be restricted if necessary during peak times to maintain social distancing requirements.

 

Record keeping in line with government requirements to ensure contact tracing if required:

  • All members must swipe their membership card prior to entry.
  • Non-members are required to provide contact details prior to entering our restaurants or gaming areas.
  • Hotel guest details are kept at the point of booking.

 

Team member training:

  • Compulsory training around COVID-19 safety measures when returning to work.
  • Provision of training and support on the correct use and disposal of PPE for relevant Team Members.
  • Again, The Star is committed to the safety and wellbeing of our guests and team members and will continue to promote a safe environment for our community. Click here for more information.