Announcement

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LATEST UPDATE

14 July 2021: Closure Extended

The NSW Government has announced another two week extension to the current stay-at-home order enforced across NSW.
 

As a result of the orders, The Star Sydney, (apart from limited hotel facilities i.e. The Star Grand Residences will remain open only to existing guests and with limited facilities and will continue to operate in a Covid-19 safe manner) will continue to cease operations. These restrictions will remain in place until at least 12.01am on Saturday 28 August 2021 (subject to change).
 

Guests who have purchased tickets to events during this period will be contacted directly and provided assistance on rescheduling or obtaining refunds.


The Star remains committed to the health, safety and wellbeing of its team members and guests.

FAQ

The Star Club Member FAQs

Important update about The Star Club Membership

During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.

 

Your Membership information

You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.

 

The Star Club has evolved, where can I find more information?

Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.

 

I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.

Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.

Venue Operating Hours

Venue Operating Hours

Casino, Gaming and Lyric Theatre

VENUE

TRADING HOURS

Casino

Open 24/7

Sydney Lyric Theatre Tickets on sale for Hamilton
Sovereign Open to Members of The Star Club & their guest
Open Daily 24/7
Oasis

Open to Members of The Star Club & their guest
Open Daily 24/7

Oasis Level 2 Friday - Sunday
2:00pm - 4:00am
Vantage Open to Members

 

Capacity restrictions apply.

Restaurants & Cafe

Please see individual venue pages for the most up-to-date operating hours.

Bars

Please see individual venue pages for the most up-to-date operating hours.

Hotels & Spa

Please see individual venue pages for the most up-to-date operating hours.

COVID Safety Plan at Sydney Lyric Theatre

COVID SAFETY PLAN AT SYDNEY LYRIC THEATRE

COVID SAFETY PLAN

Sydney Lyric Theatre is following all regulations and recommendations from NSW Health to ensure the safety and comfort of our patrons. To allow everyone to have an enjoyable experience we have made some changes to the way we operate.

 

SOCIAL DISTANCING

All patrons are asked to maintain the adequate distance from other patrons outside their group.  COVID marshals will be onsite at each event to ensure social distancing guidelines are being met.

 

MASKS WEARING

Masks are mandatory at all times for patrons older than 12 years old.

 

IF YOU FEEL UNWELL, STAY HOME

If you or anyone in your group isn’t feeling well or you have been instructed to isolate please stay home and contact Ticketmaster prior to your performance by Midday at the latest on 1300 795 267 (select option 1 to speak to an operator) and a representative will assist with an exchange into a future performance (subject to ticket availability).

 

SHARE INFORMATION WITH YOUR PARTY

If you are the ticket purchaser, you will receive several pre-arrival emails from Ticketmaster and the Sydney Lyric Theatre, sharing this and other important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to forward the communications onto everyone in your party so that they are all aware of what to expect on their visit.

 

SANITISE, SANTISE, SANITISE!

We will have hand sanitising stations located at several points of the theatre for your use. Please make sure to use these regularly during your visit.

 

CONTACTLESS PAYMENTS

All of our outlets are cashless, and we can only accept contactless payments at our bars, box office and merchandise shops.

 

COVID MARSHALS ARE THERE TO HELP

Our COVID marshals and ushers will be onsite throughout the event to monitor everyone’s safety, and to assist you in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.

 

To see Sydney Lyric Theatre’s full COVID Safety plan – click here