Your Safety

Skip to main content
LATEST INFORMATION

The Star Gold Coast is Closed - Lockdown Extended to 4pm, Sunday 8th August

The Queensland Government has extended the lockdown affecting the 11 restricted Local Government Areas (LGAs) in South East Queensland until 4pm, Sunday 8th August. The Star Gold Coast Casino and restaurants will remain closed until directed by Queensland Government.

 

The Star Grand and The Darling hotels will remain open for existing bookings, as hotels are considered an essential service and will continue to operate under the approved COVIDSafe Site Specific Plan.

 

We will update this announcement page with any new information, however if you do have any questions, the easiest way to contact us is through our Guest Feedback Form - due to the large number of calls we are currently receiving.

 

We look forward to welcoming you back as soon as we can.

COVID-19 Update: Tuesday 1 June, 2021

Please note, from Tuesday 1 June, Members of The Star Club will need to scan the QR code and use the Check In Qld app for entry to the Casino floor

The Star Gold Coast will be using the new Check In Qld app to help keep you COVID safe the next time you visit.

 

All you need to do is:

 

- Download the app by clicking the button above - the app is available on Apple iPhone, iPad, iPad touch operating iOS 10.0 or later and Android devices using Android 5+.

- Enter your details once

- Open the app when you next visit us

- Select ‘Check in Now’ and hover your smartphone over our QR code

Once done, show the successful check-in screen to one of our friendly staff upon entry

 

Please note, from Tuesday 1 June, Members of The Star Club will need to scan the QR code and use the Check In Qld app for entry to the Casino floor

 

Using this digital check-in means your details are stored securely by the Queensland Government for fast COVID-19 contact tracing if needed.

Use of the app will help the Queensland Health contact tracing team quickly identify and assist anyone who may have been exposed to COVID-19.

Thursday 15 April: Safety Update

We’ve made some changes to the way we are operating, following the recent announcements from the Queensland Government regarding the easing of restrictions.
From 6am, Thursday 15 April, guests will no longer be required to wear a mask at The Star Gold Coast.
Guests will be allowed to stand up to eat and drink in all venues. Dancing will also be permitted.
The Star Gold Coast will continue its COVID-19 Safety Plan and follow directions from health authorities.
Access to the casino gaming facilities may, at certain times on Friday and Saturday evenings, be limited to members and their guests. 
All guests will be required to provide their contact details upon entry as per government COVID-19 directions. Access to food and beverage areas on the Main Gaming Floor (MGF) will be based on the number of available seats.
An increased number of Social Distancing attendants have been introduced across our premises and we ask all members and guests to follow their instruction.

At The Star Gold Coast, we want you to know that safety is our first priority. That’s why we’ve developed our COVIDSafe Plan to allow you to enjoy your visit with total peace of mind.

 

Our Site Specific COVID Safe Plan can be found here.


Please click here for the most up-to-date venue operating hours.

WELLBEING

Your Wellbeing

We ask you to follow the new safety measures that have been put in place to ensure a safe and clean environment is maintained.

All new measures are in accordance with the government mandated requirements. While we are excited to welcome you back, if you are unwell, please stay home. You may be denied entry if you are showing visible signs of COVID-19 or flu-like symptoms.

 

If you have been diagnosed with COVID-19, in close contact with a confirmed case of COVID-19, or in a named COVID-19 Hot Spot in the last 14 days; are awaiting the results of a COVID-19 test; or any Federal State or Territorial government has issued restrictions or reasons for leaving your home which do not permit you to visit The Star Gold Coast, or directions to quarantine or self-isolate which are currently applicable to you, we require you to defer your visit.

PHYSICAL DISTANCING

Physical Distancing

We’ve implemented measures to help maintain safe physical distance at all times. 

For social distancing, we’ve made some changes to the way you play. All gaming machines and select table games will be available but social distancing must apply. Seating at table games will be limited and back betting will not be permitted. Please also be aware that at peak times, access to certain areas may be restricted due to capacity guidelines.  

RECORD KEEPING

Record Keeping

The Star Gold Coast will be using the new Check In Qld app to help keep you COVID safe the next time you visit.

 

We are so excited to be welcoming you back! Please pay attention to the guidelines, keep your distance, use the provided sanitisation stations, and be kind to each other. If you don’t feel well, please stay home.