Your Safety

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WELCOME BACK

Latest COVID-19 Update

We’ve made some changes to the way we are operating, following the recent announcements from the Queensland Government regarding the easing of restrictions.
From 6am, Thursday 15 April, guests will no longer be required to wear a mask at The Star Gold Coast.
Guests will be allowed to stand up to eat and drink in all venues. Dancing will also be permitted.
The Star Gold Coast will continue its COVID-19 Safety Plan and follow directions from health authorities.
Access to the casino gaming facilities may, at certain times on Friday and Saturday evenings, be limited to members and their guests. 
All guests will be required to provide their contact details upon entry as per government COVID-19 directions. Access to food and beverage areas on the Main Gaming Floor (MGF) will be based on the number of available seats.
An increased number of Social Distancing attendants have been introduced across our premises and we ask all members and guests to follow their instruction.

At The Star Gold Coast, we want you to know that safety is our first priority. That’s why we’ve developed our COVIDSafe Plan to allow you to enjoy your visit with total peace of mind.

 

Our Site Specific COVID Safe Plan can be found here.


Please click here for the most up-to-date venue operating hours.

WELLBEING

Your Wellbeing

We ask you to follow the new safety measures that have been put in place to ensure a safe and clean environment is maintained.

All new measures are in accordance with the government mandated requirements. While we are excited to welcome you back, if you are unwell, please stay home. You may be denied entry if you are showing visible signs of COVID-19 or flu-like symptoms.

 

PHYSICAL DISTANCING

Physical Distancing

We’ve implemented measures to help maintain safe physical distance at all times. 

For social distancing, we’ve made some changes to the way you play. All gaming machines and select table games will be available but social distancing must apply. Seating at table games will be limited and back betting will not be permitted. Please also be aware that at peak times, access to certain areas may be restricted due to capacity guidelines.  

RECORD KEEPING

Record Keeping

If you are a Member of The Star Club, you will need to ensure you use your Membership Card on entering the property plus for all gaming, bar and restaurant transactions.

Guests that are not members will be asked to provide contact details prior to entering our restaurants or gaming areas. Records of guests staying in our hotels will also be kept at point of booking. This is in line with government requirements to ensure contact tracing if required.

We are so excited to be welcoming you back! Please pay attention to the guidelines, keep your distance, use the provided sanitisation stations, and be kind to each other. If you don’t feel well, please stay home.