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GUARANTEE AND CANCELLATION POLICIES

Guarantee and Cancellation Policies
Your completion of the booking request grants The Star Gold Coast the right to charge a penalty equal to the first night's accommodation to the credit card provided to guarantee the reservation. Your card will be used for guarantee purposes only, payment will be arranged upon arrival to the hotel with the exception of advance purchase rates which will be charged in full once confirmed and are non-changeable and non-cancellable. To avoid penalty, cancellations must be made at least 24 hours prior to the guaranteed check-in time (15:00 Local Time). Failure to comply with this condition will result in a charge equal to the first night accommodation, with the exception of advance purchase rates which are non-changeable and non-cancellable. Bookings made via a group code are subject to group cancellation policy.