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GUARANTEE AND CANCELLATION POLICIES

Guarantee Policy
Payment for your stay with us will be arranged upon check-in at the hotel. The credit card details that you have provided today are for guarantee purposes only. The only exceptions to this are our Advance Purchase rates, Special Promotions and for any cancellations inside the required notice period. On these occasions, credit cards may be charged prior to arrival.
Cancellation Policy
To avoid being charged a cancellation fee your reservation must be cancelled by 15:00 local time on the day prior to your arrival. Failure to comply with this will result in a charge equal to the first night's accommodation amount.
Group Cancellation
Bookings made via a group code are subject to group cancellation policy. Any rooms cancelled within 30 days of arrival will incur a 1 x night cancellation fee.
Privacy Statement
The Star Entertainment QLD Limited collects your personal information for the purpose of proceeding with your accommodation booking, and if you have indicated you would like to hear from us, for the purpose of contacting you and sending you marketing materials with information about promotions, events and special offers.  If you do not provide your personal information, we may not be able to do these things. We may disclose your personal information to our related companies.  Our Privacy Policy contains information about how you may seek access to the personal information we hold about you and seek the correction of that information and to who we may disclose your personal information.  Our Privacy Policy also contains information about how you may complain about a privacy breach and how we will deal with a privacy complaint.