WELCOMING YOU TO THE STAR GOLD COAST SAFELY
As we welcome you to The Star Gold Coast, we want you to know that safety is our first priority. That’s why we’ve developed our COVIDSafe Plan to allow you to enjoy your visit with total peace of mind.
COVID Safe Check List
A copy of the Signed COVID Safe Check List can be found here.
YOUR WELLBEING
While we are excited to welcome you to The Star Gold Coast, if you are unwell, please stay home. You may be denied entry if you are showing visible signs of COVID-19 or flu-like symptoms.
If you:
- are currently diagnosed with COVID-19;
- are a close contact of a confirmed case of COVID-19
- have visited a COVID-19 Hot Spot in the last 14 days;
- are awaiting the results of a COVID-19 test;
- are subject to:
- any Federal State or Territorial government issued restrictions which do not permit you to leave your home or visit The Star Gold Coast,
- directions to quarantine or self-isolate
- we require you to defer your visit.
PROOF OF VACCINATION
Following the QLD Government Public Health Order and to ensure we keep our guests and Team Members safe, we ask you to please share evidence of full vaccination or a Medical Contraindication Certificate to enter our venues from the 17 December (which also includes visiting and staying at our hotels). Below are acceptable forms of proof of vaccination records.
| Immunisation History Statement | COVID-19 Digital Certificate | COVID -19 Mobile Certificate |
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Or a Medical Contraindication Certificate
Learn how to add your vaccination status here
HYGIENE & CLEANLINESS
You’ll be asked to sanitise your hands before playing any table game and you are encouraged to sanitise your gaming machine prior to use. Hand sanitising stations and wipes have been placed in high traffic areas for your convenience.
PHYSICAL DISTANCING
Please remember to maintain safe social distancing of 1.5m wherever possible.
RECORD KEEPING
You must continue to check in using the Check In Qld app at all entrances, and in our restaurants and bars. Our team are on-hand to provide assistance.
2 January: Face Masks Required At The Star Gold Coast
Masks must be worn to enter and at all times whilst visiting The Star Gold Coast. Masks may only be removed when seated to eat or drink.’
3 December: Carpark Update At The Star Gold Coast
A project will commence next week that will see the existing carpark level numbers change. All carpark colours and the location of guest parking remain the same. See the below table for details.
| OLD CARPARK NUMBER | NEW CARPARK NUMBER |
| Level 1 (red) | Level 1 |
| Level 2 (blue) - VIP Parking | Level 1M |
| Level 3 (yellow) - Casino Entry Level | Level 2 |
| Level 4 | Level 3 |
| Level 5 | Level 3M |
| Level 6 | Level 4 |
| Level 7 | Level 5 |
12 November: Face Masks no longer required at The Star Gold Coast
With the Queensland population reaching 80% single dose COVID vaccination rate, face masks are no longer required to be worn at The Star Gold Coast.
8 October: The Star Gold Coast Easing of Restrictions from 4pm
In line with the advice we have received from Queensland Health, The Star Gold Coast will ease restrictions from 4pm today, Friday 8th October 2021. The following COVIDSafe measures will be in place when you visit us. Click here for the latest safety update.
1. Face Masks
- Please wear a face mask while indoors unless you are sitting down, or eating and drinking.
2. Dancing is Back
- You will be allowed to dance again, at the given capacity limit of one person per two square metres.
3. Eating & Drinking
- You do not need to be seated to consume food and beverages.
4. Check In Qld App
- You must continue to check in using the Check In Qld app at all entrances and in our restaurants and bars. Our team will be on-hand to provide any assistance you may need.
If you have any questions, please get in touch through our Guest Feedback Form.
There is plenty happening at The Star Gold Coast over the next few weeks, including our major promotion, the Golden Ticket, where one person will walk away with $100,000
We will continue to adhere to all Queensland Government directives.
28 June: Updated Safety Measures
We’ve made some changes to the way we are operating, following the recent announcements from the Queensland Government. Click here for the latest safety update.
16 April: The Star Grand Building Works
Please be advised that due to works on The Star Grand building, there will be disruptions to the following areas:
- The Star Grand Driveway
- The Star Grand Porte Cochere
- There Star Grand Concierge
- Entrance to The Star via the Gold Coast Convention & Exhibition Centre Bridge
- Garden Kitchen & Bar Deck
These works will be ongoing from Monday 19 April, and will take place from 6am – 3pm (5pm for Garden Kitchen & Bar), Monday – Friday. The works exclude weekends and public holidays.
We apologise for any inconvenience this may cause, and we hope you have a wonderful time at The Star Gold Coast.
Venue Operating Hours
Please click here for the latest opening hours at The Star Gold Coast.
Frequently Asked Questions
Member FAQs
Important update about The Star Club Membership
During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.
Your Casino Dollars Rewards
We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.
Your Membership Status
To support your Membership status, you received monthly Bonus Tier Points from April to August 2020. Bonus Tier Points have ended, now that Members living in QLD are able to visit again.
Your Membership information
You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.
For any queries regarding your Membership contact us via our Guest Feedback Form:
The Star Gold Coast Guest Feedback
The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?
Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.
Why have my Tier Points balance decreased during the closure?
To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.
Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).
I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.
Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.