18 March 2020: Proactive Measures
The Star Entertainment Group has today announced it will close its three casinos at a dedicated time each morning to allow for comprehensive cleaning procedures. The proactive measure has been taken as a further precautionary response to the ongoing COVID-19 situation and from tomorrow will see The Star Gold Coast close from 4am-8am daily.
The Prime Minister also advised earlier today that additional measures around social distancing are currently being developed by the States & Territories. The Star Entertainment Group is actively engaging with governments in NSW and Queensland and working through our specific position given our properties operate in a precinct fashion. The Star will adhere to any direct advice we receive from governments.
Venue Updates
In the current environment, where both the community and business have been faced with challenges, The Star Gold Coast has decided to change the operating hours and temporarily close the following venues, effective as of 17 March 2020. We will keep you informed of re-openings or any further changes.
Casino, Gaming and The Theatre
VENUE |
TRADING HOURS |
| Casino |
Closed daily from 4am - 8am |
| Sovereign | Closed daily from 4am - 8am |
| Oasis | Closed daily from 4am - 8am |
| Theatre | Closed from Tuesday 17 March until further notice Cancelled Shows & Events: Movies at The Star Rolling Thunder Vietnam Postponed Shows & Events Wet Wet Wet |
Restaurants and Bars
VENUE |
TRADING HOURS |
| Harvest Buffet |
Closed from Wednesday 18 March until further notice |
| Kiyomi | Closed for dinner Monday nights |
| Nineteen at The Star | Bar: Open Friday & Saturdays - 4:00pm until late Restaurant: Open Wednesday, Thursday, Friday & Saturday for dinner service only: 5:30pm - 10:30pm |
| Pool Bar | Open as normal, no changes to trading hours |
| Atrium Bar | Open as normal, no changes to trading hours |
| Garden Kitchen & Bar | Open as normal, no changes to trading hours |
| Cucina Vivo | Open as normal, no changes to trading hours |
| Imperial at The Star | Open as normal, no changes to trading hours |
| Mei Wei Dumplings | Open as normal, no changes to trading hours |
| M&G Cafe and Bar | Open as normal, no changes to trading hours |
| Sports Bar | Open as normal, no changes to trading hours |
| Cherry Bar | Open as normal, no changes to trading hours |
Azure Spa & Fitness and The Shop
VENUE |
TRADING HOURS |
| Azure Spa & Fitness |
Open as normal, no changes to trading hours |
| The Shop | Open as normal, no changes to trading hours |
18 March 2020: Casino Promotions Update
In the current environment, where both the community and business have been faced with challenges, The Star Gold Coast has decided to cancel the following promotions effective 18 March 2020: Hook & Win, Wristband Draws and the Golden Ticket Promotion. We will keep you informed of any further changes.
16 March 2020: Social Distancing Measures
SOCIAL DISTANCING MEASURES
The Prime Minister announced last week the cancellation of non-essential, organised public gatherings of more than 500 people and other social distancing guidelines in response to COVID-19. In line with those announcements, we have introduced the following social distancing measures:
- deactivation of every second gaming machine and electronic table game to create additional distance
- reducing the capacity at table games, including increasing distance at seated tables games between players and restricting the total number of players at each stand up table game
- restricting the number of guests in individual food and beverage, banqueting and conferencing, and theatre facilities to under 500 persons with limited density for each outlet.
MAIN GAMING FLOOR MEASURES
Table games will be reduced to a maximum seating of five guests per table with no standing players permitted, only seated players will be permitted to wager. The craps, big wheel and sic bo (double-sided tables) will be the only exception with eight players permitted with social spacing to accommodate four players either end.
- Only seated players may wager at a gaming table
- Standing players will not be permitted to place a wager
- Standing players will be asked to step back from gaming tables
- Seats at gaming tables will be reduced to 5 with the remainder of chairs being removed from the gaming floor, this has commenced
- Impacted games with 5 seats include Baccarat, Black Jack, Roulette, Pai Gow, Poker, Poker derivatives, and Sic Bo
- Craps tables in all properties reduced to 8 betting positions, 4 positions available on each end
13 March 2020: Hygienic Measures
Given the World Health Organisation’s pandemic announcement, it’s time to outline the precautionary measures we are taking to best deliver an environment that you can visit and feel comfortable.
Ongoing vigilance around personal hygiene and cleaning standards remains key. We have significantly increased the frequency and detail of our already best practice cleaning procedures.
This involves an even sharper focus on sanitisation of bathrooms, touchpoints around properties – from door handles, handrails to ATM and lift buttons – and even more thorough cleaning of hotel rooms including phones and remote controls.
As part of our precautionary measures, we’ve also restricted non-essential work-related air travel for staff until further notice.
Visible reminders will be placed for all Guests and Team Members to regularly wash hands with soap and water or hand sanitiser, and request people to avoid touching their faces.