YOUR SAFETY IS OUR PRIORITY
The government’s decision to further ease restrictions allows us to invite you back to visit and play in our Casino from midday Friday 3 July 2020. Entry criteria may apply. Further information will be updated on this site. Click here for current safety guidelines and conditions of entry. Our hotels and many of our restaurants have re-opened, see below for a full list of opening hours and information.
Updated Venue Operating Hours
In the current environment, where both the community and business have been faced with challenges, The Star Gold Coast has decided to change the operating hours and temporarily close the following venues.
Restaurants and Bars
VENUE |
TRADING HOURS |
| Nineteen at The Star |
Wednesday - Sunday Dinner Friday - Sunday Lunch |
| Nineteen at The Star Bar | Friday and Saturday: 5pm - late |
| Kiyomi | Tuesday - Saturday Dinner Pick up and delivery available |
| Cucina Vivo |
Wednesday - Sunday Dinner Pick up and delivery available |
| Garden Kitchen & Bar | Friday - Monday Dinner Saturday and Sunday Lunch Breakfast daily Pick up and delivery available |
| M&G Cafe and Bar | Open daily |
| Mei Wei Dumplings |
Sunday - Thursday: 12pm - 3pm Friday and Saturday: 11am - 10pm Pick up and delivery available |
| Cherry Bar |
Monday - Thursday: 5pm-5am Friday - Sunday: 3pm-5am |
| Atrium Bar | Friday and Saturday: 5pm - late |
| Sports Bar |
Sunday – Thursday: 10am-midnight Friday and Saturday: 10am-4am |
| Food Quarter | Open daily |
| Latitude Bar | Closed until further notice |
| Pool Bar | Closed until further notice |
| Imperial at The Star | Closed until further notice |
| Harvest Buffet | Closed until further notice |
Casino, Gaming and The Theatre
VENUE |
OPENING HOURS |
| Casino |
Open to everyone |
| Sovereign |
Open to Members of The Star Club & their guest |
| Oasis |
Open to Members of The Star Club & their guest |
| Theatre |
Open Monday for Movie Mondays Please visit our What's On page for more information on live concerts and shows. |
Azure Spa & Fitness and The Shop
VENUE |
TRADING HOURS |
| Azure Spa & Fitness |
Closed until further notice |
| The Shop |
Closed until further notice |
Frequently Asked Questions
Member FAQs
Important update about The Star Club Membership
During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.
Your Casino Dollars Rewards
We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.
Your Membership Status
To support your Membership status, you received monthly Bonus Tier Points from April to August 2020. Bonus Tier Points have ended, now that Members living in QLD are able to visit again.
Your Membership information
You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.
For any queries regarding your Membership contact us via our Guest Feedback Form:
The Star Gold Coast Guest Feedback
The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?
Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.
Why have my Tier Points balance decreased during the closure?
To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.
Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).
I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.
Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.