YOUR SAFETY IS OUR PRIORITY
The government’s decision to further ease restrictions allows us to invite you back to visit and play in our Casino from midday Friday 3 July 2020. Entry criteria may apply. Further information will be updated on this site. Click here for current safety guidelines and conditions of entry. Our hotels and many of our restaurants have re-opened, see below for a full list of opening hours and information.
24 JUNE 2020: VENUE RE-OPENINGS
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Nineteen at The Star has re-opened offering a sensational Showcase Menu from Chef Uday Huja.
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Kiyomi has re-opened for dinner Tuesday to Saturday with a delicious set menu available.
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Cucina Vivo has re-opened for dinner Wednesday to Sunday. Enjoy a 7-course set-menu or choose from the a la carte menu.
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Garden Kitchen & Bar has re-opened, for dining only, offering a delicious set menu, a la carte and an Indulgent Seafood Experience - and is now offering daily Breakfast from 7am - 10:30am.
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The Star Grand Hotel has re-opened and is offering a range of fantastic RE-DO packages.
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M&G Cafe and Bar is now open daily, offering snacks, sandwiches and treats from the cabinet.
Frequently Asked Questions
General FAQs
As of 30 June, 2020
Is the casino open?
We are taking all the steps to ensure we can open as soon as possible. We will keep you updated with all announcements,
Member FAQs
As of 10 August, 2020
The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?
Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.
Why have my Tier Points balance decreased during the closure?
To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.
Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).
The Tier Points that have been gifted to me are not as much as I would normally earn. Can you gift me more Tier Points?
We will review all member requests regarding Tier Points. Please allow us 14 – 21 days to respond as we do review each member request on an individual basis and we are experiencing a high volume of queries. Please contact us with your Member ID and request at:
The Star Gold Coast Guest Feedback https://www.star.com.au/goldcoast/guest-feedback
I was close to upgrading to a higher Tier/maintaining my Tier when the Casino closed. Will you honor my Tier anyway?
We will review all member requests regarding Tier Status. Please allow us 14 – 21 days to respond as we do review each member request on an individual basis and we are experiencing a high volume of queries. Please contact us with your Member ID and request at:
The Star Gold Coast Guest Feedback https://www.star.com.au/goldcoast/guest-feedback
I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.
Unfortunately we are not able to change your Tier Review Date, however please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.
My Tier Review Date passed during the closure and I was not able to use my Complimentary Hotel Nights as they have now expired. Will you credit them back to me?
We will review all member requests regarding Complimentary Hotel Nights. Please allow us 14 – 21 days to respond as we do review each member request on an individual basis and we are experiencing a high volume of queries. Please contact us with your Member ID and request at:
The Star Gold Coast Guest Feedback https://www.star.com.au/goldcoast/guest-feedback
My birthday was during the closure. Will I receive my Birthday offer?
We will be honouring Birthday offers for eligible members who are opted in to receive email. To update your email address, log in via www.thestarclub.com.au or The Star App and update your contact details via the ‘My Details’ section in your Member dashboard.
Updated Venue Operating Hours
In the current environment, where both the community and business have been faced with challenges, The Star Gold Coast has decided to change the operating hours and temporarily close the following venues.
Restaurants and Bars
VENUE |
TRADING HOURS |
| Nineteen at The Star |
Open Wednesday - Sunday Dinner & Friday to Sunday Lunch |
| Kiyomi | Open Tuesday - Saturday Dinner Pick up and delivery available |
| Cucina Vivo | Open Wednesday to Sunday Dinner |
| Garden Kitchen & Bar | Open Friday - Monday dinner Saturday - Sunday lunch Breakfast daily Pick up and delivery available |
| M&G Cafe and Bar | Open daily |
| Mei Wei Dumplings |
Open Sunday - Thursday: 12pm - 3pm & Friday - Saturday: 11am - 10pm Pick up and delivery available |
| Cherry Bar | Open Monday - Thursday: 5pm-5am & Friday - Sunday: 3pm-5am |
| Atrium Bar | Open Friday and Saturday from 5pm till late |
| Sports Bar | Open Sunday – Thursday: 10am-midnight & Friday - Saturday: 10am-4am |
| Food Quarter | Open daily |
| Latitude Bar | Open Monday - Sunday: 5pm till late |
| Pool Bar | Closed until further notice |
| Imperial at The Star | Closed until further notice |
| Harvest Buffet | Closed until further notice |
Casino, Gaming and The Theatre
VENUE |
OPENING HOURS |
| Casino |
Open to everyone |
| Sovereign | Open to Members of The Star Club & their guest |
| Oasis | Open to Members of The Star Club & their guest |
| Theatre | Closed until further notice Cancelled Shows & Events: Movies at The Star Rolling Thunder Vietnam Postponed Shows & Events Bluey's Big Play Wet Wet Wet |
Azure Spa & Fitness and The Shop
VENUE |
TRADING HOURS |
| Azure Spa & Fitness |
Closed until further notice |
| The Shop | Closed until further notice |
28 MAY 2020: IMPORTANT UPDATE ABOUT THE STAR CLUB MEMBERSHIP
Membership Status
In March we advised Members would receive Bonus Tier Points in April, May and June, and due to the ongoing impacts of COVID-19, this is now being extended and members will continue to receive Bonus Tier Points in July and August 2020.
The number of Bonus Tier Points being gifted each month is based on the average monthly Tier Point earn required to reach your current Membership Tier annually and will change if your Tier changes.
Members will continue to receive Bonus Tier Points each month. Bonus Tier Points will be added to member’s accounts on the first day of each month (in addition to any Tier Points you may earn).
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QLD Members Bonus Tier Points |
|||||
|
Tier |
1st April 2020 |
1st May 2020 |
1st June 2020 |
1st July 2020 |
1st August 2020 |
| Silver | 10 | 10 | 10 | 10 | 10 |
| Gold | 125 | 125 | 125 | 125 | 125 |
| Platinum | 420 | 420 | 420 | 420 | 420 |
Please note these Bonus Tier Points do not contribute to earning Star Gifts.
You don’t need to do anything, as we’ll automatically add these Bonus Tier Points to your balance.
Your Casino Dollars Rewards
We have also extended the pause on the expiration of all Casino Dollars. Which means Casino Dollars Rewards will not expire before 30thSeptember 2020.
Your Hotel Benefits
In line with Government guidelines, our hotels are gradually re-opening.
Diamond members can look forward to a staycation at The Darling Gold Coast or The Star Grand Gold Coast from 24th June, using your Complimentary Hotel Nights or your Diamond Member discount rate.
Platinum members can look forward to a staycation at The Star Grand Gold Coast from 24th June, using your Complimentary Hotel Nights or your Platinum Member discount rate.
Gold members can look forward to a staycation at The Star Grand Gold Coast from 24th June, using your Complimentary Hotel Nights or your Gold Member discount rate.
Silver members can look forward to a staycation at The Star Grand Gold Coast from 24th June, using your Silver Member discount rate.
Call 1800 700 700 to make your booking. Bookings are subject to availability and Government restrictions.
Also be assured that in case you change your mind, you can cancel any Complimentary Hotel Night or Member discount booking up to 24 hours prior to your arrival.
Your Membership information
You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.
We will continue to keep you up to date regarding your Membership to The Star Club. If Members do have any questions, please don’t hesitate to call us on 1800 223 011 or contact us via our Guest Feedback Form:
The Star Gold Coast
15 May 2020: Nineteen at The Star is re-opening
Nineteen at The Star will be open from Saturday, 16 May for 10 people maximum at a time. All bookings must be made via the reservations team on 1800 074 344 or 07 5592 8100.
The Star Casino, bars and all other restaurants are still closed until further notice.
28 March 2020: Hotel Update
Our hotel rooms are currently still open for bookings. The only facilities available to guests of the hotel at this time are in-room dining during limited hours. The casino and restaurants remain closed.
27 March 2020: Important Information About The Star Club Membership
Membership Status
We know that earning Tier Points and your Membership Status are important to you. We also know the current environment means you are unable to visit us. With this in mind, we are implementing measures to provide members with some assistance in the coming months around your Membership.
We will be gifting members Bonus Tier Points each month from April to June 2020. Bonus Tier Points will be added to member’s accounts on the first day of each month (in addition to any Tier Points you may earn).
The number of Bonus Tier Points which will be gifted to members each month will be based on the average monthly Tier Point earn required to reach each member’s current Membership Tier annually.
|
Bonus Tier Points |
|||
|
Tier |
1st April 2020 |
1st May 2020 |
1st June 2020 |
|
Silver |
10 |
10 |
10 |
|
Gold |
125 |
125 |
125 |
|
Platinum |
420 |
420 |
420 |
Please note these Bonus Tier Points will not contribute to earning Star Gifts, and as a result the points to next Star Gift and Star Gifts earned that you see in your Member Dashboard may be incorrect, which will be fixed as quickly as possible. The number of Bonus Tier Points received each month will change if your Tier changes.
You don’t need to do anything, as we’ll automatically add these Bonus Tier Points to your balance.
Your Hotel Benefits
Any Complimentary Hotel Nights you have booked between now and 30th June 2020, will be cancelled and credited back to your Membership account. We will not be accepting any new hotel bookings until further notice.
Your Membership information
You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.
We will continue to monitor the situation and will consider additional steps to look after our members if the crisis persists, and we will keep you up to date regarding your Membership to The Star Club. If Members do have any questions, please don’t hesitate to call us on 1800 223 011 or contact us via our Guest Feedback Forms for each property:
23 March 2020: Important information about The Star Club Membership
Yesterday the Prime Minister announced further social distancing measures, including the closure of non-essential indoor venues effective midday today.
In line with this, our casinos in Sydney, Gold Coast and Brisbane have closed (Monday 23rd March) until further notice. Our hotels remain open at this stage in line with current restrictions. Here is an update on The Star Club program for our Members:
Membership Status
We know that earning Tier Points and your Tier Membership Status are important to you. We are currently reviewing this to ensure you are not disadvantaged. We will have an update for you as soon as possible.
Casino Dollars Rewards
We will pause the expiration of all Casino Dollars from today. Which means Casino Dollars Rewards will not expire before 31st July, 2020. We will review this date if required.
Your Hotel Benefits
Any Complimentary Hotel Nights you have booked between now and 30th June 2020, will be cancelled and credited back to your Membership account. We will not be accepting any new Complimentary Hotel Night bookings until further notice.
We will continue to keep you up to date with any other impacts to you’re the Star Club Membership. If Members do have any questions, please don’t hesitate to call us on 1800 223 011 or contact us via our Guest Feedback Forms for each property:
The Star Sydney
The Star Gold Coast
Treasury Brisba
23 March 2020: We Are Closed
The Star Gold Coast casino, restaurants and bars are now closed until further notice. This follows social gathering restrictions announced by the Prime Minister on 22 March. We will keep guests updated as we receive further information.
23 March 2020: Promotions, Tournaments & Event Cancellations
Following the Non-essential Business Closure Direction made by the Queensland Chief Health Officer on 23 March 2020,
The Star Gold Coast has been required by law to close until further notice.
As a result, the following promotions, tournaments and events have been cancelled:
- VIP Table Bet Bonus (3 Feb – 26 April 2020)
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Gold Members Draw (3 March – 28 April 2020)
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VIP Sovereign Series (3 March – 28 April 2020)
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VIP Pursuit (4 March -29 April 2020)
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Fishing Leaderboard (16 March – 10 May 2020)
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Freshtival - Hook & Win (16 March – 10 May 2020)
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Freshtival – Wristband Draws (16 March – 10 May 2020)
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Freshtival – VIP Golden Ticket (16 March – 2 May 2020)
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VIP Blackjack Tournament (28-29 March 2020)
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VIP Baccarat Tournament (28-29 March 2020)
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VIP Roulette Tournament (28-29 March 2020)
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WPTDeepStacks (24 April – 4 May 2020)
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Poker Cash Games (daily)
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Movies at The Star (every Monday, Thursday and Sunday)
22 March 2020: Our Casino Is Closed
The Star Gold Coast casino will close tomorrow at 4am until further notice.
This follows the new social gathering restrictions announced tonight by the Prime Minister.
We will update you further tomorrow.
21 March 2020: Poker Cancellation
Considering guidance on indoor gathering and social distancing from government and health authorities, we have cancelled all Poker until further notice, including the WPTDeepStacks Gold Coast event, originally scheduled to occur April 24 – May 4 2020.
Information for registered players on buy-in refunds will be available shortly.
We apologise for any inconvenience caused and we appreciate your understanding.
18 March 2020: Proactive Measures
The Star Entertainment Group has today announced it will close its three casinos at a dedicated time each morning to allow for comprehensive cleaning procedures. The proactive measure has been taken as a further precautionary response to the ongoing COVID-19 situation and from tomorrow will see The Star Gold Coast close from 4am-8am daily.
The Prime Minister also advised earlier today that additional measures around social distancing are currently being developed by the States & Territories. The Star Entertainment Group is actively engaging with governments in NSW and Queensland and working through our specific position given our properties operate in a precinct fashion. The Star will adhere to any direct advice we receive from governments.
18 March 2020: Casino Promotions Update
In the current environment, where both the community and business have been faced with challenges, The Star Gold Coast has decided to cancel the following promotions effective 18 March 2020: Hook & Win, Wristband Draws and the Golden Ticket Promotion. We will keep you informed of any further changes.
16 March 2020: Social Distancing Measures
SOCIAL DISTANCING MEASURES
The Prime Minister announced last week the cancellation of non-essential, organised public gatherings of more than 500 people and other social distancing guidelines in response to COVID-19. In line with those announcements, we have introduced the following social distancing measures:
- deactivation of every second gaming machine and electronic table game to create additional distance
- reducing the capacity at table games, including increasing distance at seated tables games between players and restricting the total number of players at each stand up table game
- restricting the number of guests in individual food and beverage, banqueting and conferencing, and theatre facilities to under 500 persons with limited density for each outlet.
MAIN GAMING FLOOR MEASURES
Table games will be reduced to a maximum seating of five guests per table with no standing players permitted, only seated players will be permitted to wager. The craps, big wheel and sic bo (double-sided tables) will be the only exception with eight players permitted with social spacing to accommodate four players either end.
- Only seated players may wager at a gaming table
- Standing players will not be permitted to place a wager
- Standing players will be asked to step back from gaming tables
- Seats at gaming tables will be reduced to 5 with the remainder of chairs being removed from the gaming floor, this has commenced
- Impacted games with 5 seats include Baccarat, Black Jack, Roulette, Pai Gow, Poker, Poker derivatives, and Sic Bo
- Craps tables in all properties reduced to 8 betting positions, 4 positions available on each end
13 March 2020: Hygienic Measures
Given the World Health Organisation’s pandemic announcement, it’s time to outline the precautionary measures we are taking to best deliver an environment that you can visit and feel comfortable.
Ongoing vigilance around personal hygiene and cleaning standards remains key. We have significantly increased the frequency and detail of our already best practice cleaning procedures.
This involves an even sharper focus on sanitisation of bathrooms, touchpoints around properties – from door handles, handrails to ATM and lift buttons – and even more thorough cleaning of hotel rooms including phones and remote controls.
As part of our precautionary measures, we’ve also restricted non-essential work-related air travel for staff until further notice.
Visible reminders will be placed for all Guests and Team Members to regularly wash hands with soap and water or hand sanitiser, and request people to avoid touching their faces.