WELCOMING YOU TO THE STAR GOLD COAST SAFELY
As we welcome you to The Star Gold Coast, we want you to know that safety is our first priority. That’s why we’ve developed our COVIDSafe Plan to allow you to enjoy your visit with total peace of mind.
YOUR WELLBEING
While we are excited to welcome you to The Star Gold Coast, if you are unwell, please stay home. You may be denied entry if you are showing visible signs of COVID-19 or flu-like symptoms.
If you:
- are currently diagnosed with COVID-19;
- are a close contact of a confirmed case of COVID-19
- have visited a COVID-19 Hot Spot in the last 14 days;
- are awaiting the results of a COVID-19 test;
- are subject to:
- any Federal State or Territorial government issued restrictions which do not permit you to leave your home or visit The Star Gold Coast,
- directions to quarantine or self-isolate
- we require you to defer your visit.
HYGIENE & CLEANLINESS
You’ll be asked to sanitise your hands before playing any table game and you are encouraged to sanitise your gaming machine prior to use. Hand sanitising stations and wipes have been placed in high traffic areas for your convenience.
PHYSICAL DISTANCING
Please remember to maintain safe social distancing of 1.5m wherever possible.
LATEST UPDATE
14 April 2022: COVID-19 Vaccination Mandate Ending
From 1am, Thursday 14 April 2022 you will no longer need to use the Check In Qld app or prove your COVID-19 vaccination status to enter The Star Gold Coast. We do encourage you to still follow safe hygiene practices and social distance where possible. We will continue to follow the Queensland Government’s COVID Safe Checklist (which can be found here) as well as adhere to any further Queensland Government directives. We look forward to welcoming everyone back to The Star Gold Coast.
4 March 2022: Face masks are no longer required
From 6pm on March 4, 2022, face masks are no longer required at The Star Gold Coast.
2 January 2022: Face Masks Required At The Star Gold Coast
Masks must be worn to enter and at all times whilst visiting The Star Gold Coast. Masks may only be removed when seated to eat or drink.’
COVID SAFE CHECK LIST
A copy of the Signed COVID Safe Check List can be found here.
Venue Operating Hours
Please click here for the latest opening hours at The Star Gold Coast.
Frequently Asked Questions
Member FAQs
Important update about The Star Club Membership
During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.
Your Casino Dollars Rewards
We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.
Your Membership Status
To support your Membership status, you received monthly Bonus Tier Points from April to August 2020. Bonus Tier Points have ended, now that Members living in QLD are able to visit again.
Your Membership information
You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.
For any queries regarding your Membership contact us via our Guest Feedback Form:
The Star Gold Coast Guest Feedback
The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?
Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.
Why have my Tier Points balance decreased during the closure?
To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.
Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).
I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.
Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.