Announcement

Skip to main content
IMPORTANT ANNOUNCEMENTS
LATEST UPDATE

Four Day Lockdown – starting 4pm on Saturday 31 July 2021.

The Queensland Government today announced that from 4pm this afternoon (Saturday 31 July) the current 11 restricted local government areas will go into lockdown.

 

These LGA’s include:

  1. City of Brisbane
  2. Moreton Bay Regional Council
  3. City of Gold Coast
  4. City of Ipswich
  5. Lockyer Valley Regional Council
  6. Logan City
  7. Noosa Shire Council
  8. Redland City
  9. Scenic Rim Regional Council
  10. Somerset Regional Council
  11. Sunshine Coast Regional Council

 

The Star Gold Coast casino and restaurants will close from 2pm to allow patrons and team members to comply with this direction.

 

The Star Grand and The Darling hotels will remain open as hotels are considered an essential service and will continue to operate under its approved COVIDSafe Site Specific Plan.

 

We will closely monitor all Queensland Government updates over the next few days and provide you with any new information as soon as we can.

 

We will update our website with any new information, however if you do have any questions, the easiest way to contact us is through our Guest Feedback Form - due to the large number of calls we are currently receiving.

 

We look forward to welcoming you back as soon as we can

23 July: Restrictions Have Changed

The Queensland Government have changed a number of COVID restrictions from today, Friday 23 July, 2021.

When you visit The Star Gold Coast, the following safety measures will be in place:

 

1. Face Masks must be worn

  • In accordance with the directions set out by Queensland Health, you must continue to wear a mask at all times.
  • You may remove your face mask to eat or drink.
  • Face masks must be worn if you wish to dance.

 

2. Capacity Limits.

Indoor capacity is limited to 1 person for every 2 square metres (no capacity restrictions apply to outdoor venues).

 

3. Check In Qld App

You must continue to check in using the Check In Qld app at all entrances and in our restaurants and bars.

We will continue to follow our approved COVIDSafe Site Specific Plan (which can be found here) as well as adhere to any further Queensland Government directives.

We're ready and looking forward to welcoming you.

28 June: Updated Safety Measures

We’ve made some changes to the way we are operating, following the recent announcements from the Queensland Government. Click here for the latest safety update.

16 April: The Star Grand Building Works

Please be advised that due to works on The Star Grand building, there will be disruptions to the following areas:

 

  • The Star Grand Driveway
  • The Star Grand Porte Cochere
  • There Star Grand Concierge
  • Entrance to The Star via the Gold Coast Convention & Exhibition Centre Bridge
  • Garden Kitchen & Bar Deck

 

These works will be ongoing from Monday 19 April, and will take place from 6am – 3pm (5pm for Garden Kitchen & Bar), Monday – Friday. The works exclude weekends and public holidays.

 

We apologise for any inconvenience this may cause, and we hope you have a wonderful time at The Star Gold Coast.

VENUE HOURS

Venue Operating Hours

Please click here for the latest opening hours at The Star Gold Coast.

 

FAQs

Frequently Asked Questions

Member FAQs

Important update about The Star Club Membership

During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.

 

Your Casino Dollars Rewards

We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.

 

Your Membership Status

To support your Membership status, you received monthly Bonus Tier Points from April to August 2020. Bonus Tier Points have ended, now that Members living in QLD are able to visit again.

 

Your Membership information

You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.

 For any queries regarding your Membership contact us via our Guest Feedback Form:

The Star Gold Coast Guest Feedback

 

The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?

Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.

 

Why have my Tier Points balance decreased during the closure?

To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.

 

Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).

 

I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.

Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.