16 April: The Star Grand Building Works
Please be advised that due to works on The Star Grand building, there will be disruptions to the following areas:
- The Star Grand Driveway
- The Star Grand Porte Cochere
- There Star Grand Concierge
- Entrance to The Star via the Gold Coast Convention & Exhibition Centre Bridge
- Garden Kitchen & Bar Deck
These works will be ongoing from Monday 19 April, and will take place from 6am – 3pm (5pm for Garden Kitchen & Bar), Monday – Friday. The works exclude weekends and public holidays.
We apologise for any inconvenience this may cause, and we hope you have a wonderful time at The Star Gold Coast.
14 April: Updated Safety Measures
Frequently Asked Questions
Important update about The Star Club Membership
During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.
Your Casino Dollars Rewards
We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.
Your Membership Status
To support your Membership status, you received monthly Bonus Tier Points from April to August 2020. Bonus Tier Points have ended, now that Members living in QLD are able to visit again.
Your Membership information
You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.
For any queries regarding your Membership contact us via our Guest Feedback Form:
The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?
Why have my Tier Points balance decreased during the closure?
To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.
Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).
I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.
Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.