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LATEST UPDATE

YOUR SAFETY IS OUR PRIORITY

The government’s decision to further ease restrictions allows us to invite you back to visit and play in our Casino from midday Friday 3 July 2020. Entry criteria may apply. Further information will be updated on this site. Click here for current safety guidelines and conditions of entry. Our hotels and many of our restaurants have re-opened, see below for a full list of opening hours and information.
VENUE UPDATES

Updated Venue Operating Hours

In the current environment, where both the community and business have been faced with challenges, The Star Gold Coast has decided to change the operating hours and temporarily close the following venues.

Restaurants and Bars

VENUE

TRADING HOURS

Nineteen at The Star

Wednesday - Sunday Dinner

Friday - Sunday Lunch

Nineteen at The Star Bar Friday and Saturday: 5pm - late
Kiyomi Tuesday - Saturday Dinner
Pick up and delivery available
Cucina Vivo

Wednesday - Sunday Dinner

Pick up and delivery available

Garden Kitchen & Bar Friday - Monday Dinner
Saturday and Sunday Lunch
Breakfast daily
Pick up and delivery available
M&G Cafe and Bar Open daily
Mei Wei Dumplings

Sunday - Thursday: 12pm - 3pm

Friday and Saturday: 11am - 10pm

Pick up and delivery available

Cherry Bar

Monday - Thursday: 5pm-5am

Friday - Sunday: 3pm-5am

Atrium Bar Friday and Saturday: 5pm - late
Sports Bar

Sunday – Thursday: 10am-midnight

Friday and Saturday: 10am-4am

Food Quarter Open daily
Latitude Bar Closed until further notice
Pool Bar Closed until further notice
Imperial at The Star Closed until further notice
Harvest Buffet Closed until further notice

Casino, Gaming and The Theatre

VENUE

OPENING HOURS

Casino

Open to everyone

Sovereign  

Open to Members of The Star Club & their guest

Oasis

Open to Members of The Star Club & their guest

Theatre

Open Monday for Movie Mondays

Please visit our What's On page for more information on live concerts and shows.

Azure Spa & Fitness and The Shop

VENUE

TRADING HOURS

Azure Spa & Fitness

Closed until further notice

The Shop

Closed until further notice

FAQs

Frequently Asked Questions

Member FAQs

Important update about The Star Club Membership

During the recent COVID 19 restrictions, we have taken a number of steps to make sure you continue to enjoy all the things you love most about your Membership to The Star Club.

 

Your Casino Dollars Rewards

We’re further extending the expiry on Casino Dollars until 31st December 2020. This means Members of The Star Club with Casino Dollars balances will not have them expire between 23rd March – 31st December 2020.

 

Your Membership Status

To support your Membership status, you received monthly Bonus Tier Points from April to August 2020. Bonus Tier Points have ended, now that Members living in QLD are able to visit again.

 

Your Membership information

You can view your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance, and communication preferences when you log in to The Star App or at The Star Club website.

 For any queries regarding your Membership contact us via our Guest Feedback Form:

The Star Gold Coast Guest Feedback

 

The Star Club is evolving on Wednesday, 7 October 2020, where can I find more information?

Log in to your Member dashboard at thestarclub.com.au for all the relevant information, or find frequently asked questions here.

 

Why have my Tier Points balance decreased during the closure?

To help support your Membership Status during this time, we have been gifting you Bonus Tier Points. Please see below for our update from 28 May.

 

Tier Points have continued to operate in the normal manner, as a rolling balance. This means that when you view your Tier Points balance, it will reflect Tier Points earned or gifted in the past 365 days, less Tier Points that have expired (which were earned the previous year).

 

I would like to have my Tier Review Date extended as I have not been able to visit and will not be able to maintain my Tier.

Unfortunately, we are not able to change your Tier Review Date, however, please see one of our service team at the time of your next Tier Review and we will undertake an individual review of your account.