Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling. Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, communities, the gambling industry and government, to achieve outcomes that are socially responsible and responsive to community concerns.
The Star is committed to responsible gambling. We don't want to see anyone lose more than they can afford. So we urge all customers to bet carefully. Set yourself a limit and stick to that limit. Never borrow money to gamble. The Star urges you to stick to these basic rules and gambling will remain an enjoyable activity.
The Star encourages anyone who thinks that they may have a gambling problem to call Gambling Help on 1800 858 858 or visit their website at www.gamblinghelp.nsw.gov.au. This service is available 24 hours per day / 7 days per week and provides a telephone counselling and referral service. Patrons can be referred to services providing expert advice in a range of community languages including Chinese and Vietnamese. In extreme cases, The Star will arrange for a counsellor to visit the complex to provide immediate assistance.
Confidential counselling and assistance is just a phone call away.
BetCare has been appointed by The Star to provide gambling counselling and assistance for customers. The service can be contacted on 1300 135 600. BetCare is located at Level 13, 77 King St (corner King & George), Sydney, NSW.
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